Average Claims Experience Not Enough to Retain Customers: Accenture
Although a large majority (86 percent) of home and auto insurance customers who have submitted a claim in the past two years are satisfied with how it was handled, 41 percent of those who have submitted a claim are still likely or very likely to switch to another insurer in the next 12 months, according to new global research by Accenture. Fourteen percent of insurance customers [...]