Engaging Insurance Customers During the COVID-19 Crisis…and Beyond
Engaging customers has long been a top strategic initiative for any company, with 85% of insurers investing in this important aspect of retention. This focus on the customer, and the desire to improve their experience has driven technological innovation and reshaped how customers interact and engage with companies, products and services. The recent outbreak of COVID-19 has only heightened the need for companies to offer their [...]